Frequently asked questions
How do I personalize my gift?
On the product page, tap Add personalized design, upload a clear photo and type your pet's name. You'll see a preview before you add it to your cart.
What kind of photo works best?
A bright, in-focus photo where your pet's face fills most of the frame. Avoid dark or blurry shots. Please only upload photos you took or have permission to use.
Will you check my design?
Yes. We review every personalized order before it's made. If the photo or text needs adjusting, we'll email you before production starts.
Can I return a personalized item?
Because they're made just for you, personalized items can't be returned for change of mind. If yours arrives damaged or with a print defect, email us a photo within 14 days and we'll replace it free.
When will my order arrive?
See our Shipping page for timings and the Christmas cut-off.
How do I contact you?
Email support@zupetia.com. We reply within one business day.