Shipping policy

Last updated: October 29, 2026

Where we ship

We ship to addresses in the United States. Personalized keepsakes and toys can go to all 50 states. Our Christmas breed ornaments and doormats ship to the lower 48 states only, not to Alaska or Hawaii; this is noted on those product pages.

Shipping costs

Personalized keepsakes: $5.95 per order, or free when your keepsakes total $35 or more.
Christmas Gifts by Breed and Toys & Enrichment: always free shipping.

Your exact shipping cost is shown at checkout before you pay. There are no extra fees after you order.

When it arrives

What you ordered	Made or packed	Delivery after it ships
Personalized keepsakes (ornament, necklace, memorial plaque)	2–5 business days, made to order in the US	3–7 business days
Christmas breed ornaments and doormats	About 1 business day, made in the USA	2–8 days
Toys and snuffle mats	1–3 business days, ships from a US warehouse	3–8 business days

Items come from different US workshops, so an order with more than one item may arrive in separate packages on different days. You only pay shipping once.

Christmas delivery

To receive your gift before December 25:

Order personalized keepsakes by December 8.
Order breed ornaments, doormats and toys by December 12.

Orders after these dates are still made and shipped as fast as possible, but we can't promise delivery before Christmas. Carriers are busiest in late December.

Tracking

As soon as each package ships, we email you a tracking link. If an order has several packages, you'll get a link for each one.

Late, lost or missing packages

If your tracking hasn't moved for 7 days, or it shows delivered but you can't find the package, email us at support@zupetia.com with your order number. We'll chase it with the carrier, and if it's lost we'll send a replacement or a full refund. Please check with neighbors and your mailroom first, since packages are often left nearby.

Address changes

Please double-check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before your order goes into production. Once a package has shipped, we can't redirect it.